ELITE | UNIVERSITY* | SHARED | |
---|---|---|---|
Price | £28,000 | £20,000 | £5,000 |
On-Site Response Time | 5 days | 10 days | 10 days upon receipt of PO |
Defective Vacuum Part Replacement | 10% discount off consumables | ||
MANTIS Software updates | |||
Priority Telephone & Email support | |||
Preventative Maintenance Visit | 30% discount | ||
On-Site Emergency Visits | 5 | 1 30% discount off labour rates thereafter | 30% discount off labour rates |
Onsite Training (up to 4 users-2 days) | |||
Factory Repair of Deposition Sources | Labour included | ||
Consumables Discount | 50% | 20% | 10% |
Free Exchange or Loaner Equipment | |||
2-way Express Shipping Included |
ELITE CARE PACKAGE
For customers who rely heavily on their Mantis tools for daily operation, the Elite Care Package is for you. With consumable parts coverage, five (5) on-site emergency visits and escalation protocol, you can be assured that your instrument will experience less downtime. For the complete care plan we even take care of the shipping costs to prevent surprise costs and reduce downtime.
UNIVERSITY CARE PACKAGE
The University Service Contract provides a cost effective service solution for our University and Government customers. Combining features from our ELITE Care Plan and from our SHARED Care Plan, this option offers one preventative maintenance and one on-site emergency visit. Additional on-site emergency visits can be purchased at a 30% discount from our standard labour rates.
SHARED CARE PACKAGE
With the Shared Service Contract, the operator and MANTIS partner in the maintenance of the instrument. MANTIS provides knowledgeable technical specialists to assist you with system maintenance and advice on operation. Should the need for an on-site emergency visit arise, Shared Service Contract customers are given a discount on MANTIS paid service labour rates.