Service Packages

Premium Systems

ELITEUNIVERSITY*SHARED
Price£28,000£20,000£5,000
On-Site Response Time5 days10 days10 days upon receipt of PO
Defective Vacuum Part Replacement 10% discount off consumables
MANTIS Software updates
Priority Telephone & Email support
Preventative Maintenance Visit 30% discount
On-Site Emergency Visits51
30% discount off labour rates thereafter
30% discount off labour rates
Onsite Training (up to 4 users-2 days)
Factory Repair of Deposition Sources Labour included
Consumables Discount50%20%10%
Free Exchange or Loaner Equipment
2-way Express Shipping Included

ELITE CARE PACKAGE

For customers who rely heavily on their Mantis tools for daily operation, the Elite Care Package is for you. With consumable parts coverage, five (5) on-site emergency visits and escalation protocol, you can be assured that your instrument will experience less downtime. For the complete care plan we even take care of the shipping costs to prevent surprise costs and reduce downtime.

  • Average on-site response time within 5 days
  • Scheduled preventive maintenance visit
  • Five (5) on-site emergency service and troubleshooting visits
  • All defective vacuum parts coverage (including a 50% discount on MANTIS consumables)
    • Includes: Pumps, pump controllers, pressure measurement, valves, interlocks, QCM, viewport shutters and transfer system
  • No-cost exchange and loaner equipment (if available)
  • Escalation protocol
  • No-cost MANTIS software upgrades
  • On-site training to get the most from your MANTIS instruments
  • Express shipping included

UNIVERSITY CARE PACKAGE

The University Service Contract provides a cost effective service solution for our University and Government customers. Combining features from our ELITE Care Plan and from our SHARED Care Plan, this option offers one preventative maintenance and one on-site emergency visit. Additional on-site emergency visits can be purchased at a 30% discount from our standard labour rates.

  • On-site response time within 10 working days
  • Scheduled preventive maintenance visit
  • One on-site emergency visit
  • Defective parts coverage (including a 20% discount on MANTIS consumables)
    • Includes: Pumps, pump controllers, pressure measurement, valves, interlocks, QCM, viewport shutters and transfer system
  • Labour for the repair of MANTIS manufactured sources included
  • 30% discount on labour for additional Field Service Engineer (FSE) visits
  • On-Site training to get the most from your MANTIS instruments

SHARED CARE PACKAGE

With the Shared Service Contract, the operator and MANTIS partner in the maintenance of the instrument. MANTIS provides knowledgeable technical specialists to assist you with system maintenance and advice on operation. Should the need for an on-site emergency visit arise, Shared Service Contract customers are given a discount on MANTIS paid service labour rates.

  • Factory repair of electronics included
  • 10% discount on consumables
  • 30% discount off the standard labour rate for on-site emergency and preventative maintenance visits
  • MANTIS software updates